RETURNS & EXCHANGES
30-DAY NO HASSLE RETURN & EXCHANGE POLICY:
- US Shipping Addresses get Free Shipping on first exchange! Please note you are responsible for shipping the item(s) back to us.
- International customers will be responsible for shipping both directions. Please consult a sizing expert before completing your purchase.
- Item(s) must be in New Condition for full refund or exchange credit. If the item(s) arrive in any other condition, a 25% restocking fee (of full retail price) will be charged.
- If the price discrepancy is +/- $3.00 we will not charge you nor refund the difference.
- Please allow 2-3 business days for us to process your return/exchange.
- Return Restrictions: Please see RETURN RESTRICTIONS.
HOW TO RETURN/EXCHANGE AN ITEM:
- Visit our online Return & Exchange Center and fill out the web form.
- Print the confirmation email and include with your item(s). If you are unable to print the email, please include your invoice or order number so we may process your return/exchange.
- If you know what item you like to receive for an exchange, please include that in the return notes (found on the form)
- We recommend using FedEx One Rate for your return shipment.
OC Returns Department
27 S. Chelan Avenue
Wenatchee, WA 98801
- Sales on discontinued and clearance items are final and nonrefundable except corsets which are eligible for an in-store credit minus a $10 restocking fee.
- Items over 30 days will be offered an in-store credit minus a 25% restocking fee (of full retail price).
- Items over 90 days will not be accepted for either a refund or an in-store credit.
- Items with a panty are not able to be returned for sanitary reasons.
SHIPPING HOW’s & WHEN’s:
- All in-stock orders placed Monday-Friday ship same day when ordered by 5PM EST (2PM PST).
- We do not ship on weekends or major holidays.
- FedEX orders after 5PM EST will be shipped next business day. Orders placed Friday after 5PM EST will not ship until the following business day (Monday or Tuesday if Monday is a holiday).
- We cannot guarantee delivery times, but provide estimates as provided by our carriers (Fedex and USPS).
- Packages are shipped in discreet packaging.
- We offer Fedex and USPS options for domestic and USPS for international customers. We also offer APC E-packet to Canada.
- We offer FREE DOMESTIC SHIPPING in the US. Upgrades are available for Express Saver and Priority Mail at a discounted rate.
- Fedex Overnight options are also available and price is determined at checkout based on weight in real time.
- Split shipments are available to customers at no additional charge. However orders using Coupon Codes for buying 2 or more items are not eligible for free split shipments.
- We recommend adding the Signature Required option for all orders shipped to apartment buildings-really cheap insurance!
- We are not responsible for packages that are stolen from your doorstep that were delivered by the carrier.
- Shipping rates are calculated by weight at checkout and assessed in real time.
- Please be advised that many countries charge a duty or tax on products coming in from the US. Check with your local customs agency for details.
- Delivery times vary from country to country. We provide estimates based on USPS delivery estimates. PLEASE NOTE these time estimates do NOT include time held up in customs.
- There are a handful of countries we are unable to ship to due to a high rate of fraud. Our Customer Service Department has a complete list.