30-DAY NO HASSLE RETURN & EXCHANGE POLICY:
- You are responsible for return shipping cost, but if you are in the United States we will ship out your first exchange free of charge. (*International customers are responsible for shipping both directions.)
- Any orders placed using Klarna, at checkout can not be exchanged, we will refund and you will then need to place a new order.
- A second exchange on the same order will result in a shipping cost back to you between $7-$10.
- We will send you a payment request via email for any price difference, for your security please do not mail checks, cash, credit card information or money orders with your returns!
- International customers will be responsible for shipping both directions. Please consult a sizing expert before completing your purchase.
- Item(s) must be in New Condition for full refund or exchange credit. If the item(s) arrive in any other than "new condition" a 25% restocking fee (of full retail price) will be charged, or if in poor condition may not qualify for a return.
- Corsets returned without laces will be charged a flat $10 restocking fee.
- If the price discrepancy is +/- $3.00 we will not charge you nor refund the difference.
- Please allow 2-3 business days for us to process your return/exchange.
- Return Restrictions: Please see RETURN RESTRICTIONS.
HOW TO RETURN/EXCHANGE AN ITEM:
- Visit our online Return & Exchange Center and fill out the web form.
- You will need your order number and email address associated with your order. Please contact Customer Service if you cannot find your invoice.
- Print the confirmation email and include with your item(s). If you are unable to print the email, please include your invoice or order number so we may process your return/exchange.
- If you know what item you like to receive for an exchange, please include that in the return notes (found on the form)
- We recommend using the most cost effective trackable method for your return shipment. Please retain tracking information until your package is received by our Returns department.
OC Returns Department
27 S. Chelan Avenue
Wenatchee, WA 98801
- Sales on discontinued and clearance items are subject to return approval by Orchard Corset.
- Items over 30 days will be offered a gift certificate minus a 25% restocking fee (of full retail price).
- Items over 90 days will not be accepted for either a refund or a gift certificate.
- Items with a panty are not able to be returned for sanitary reasons.
- Laces are made to order and may not be returned.
SHIPPING HOW’s & WHEN’s:
- All in-stock orders placed Monday-Friday ship same day when ordered by 5PM EST (2PM PST).
- We do not ship on weekends or major holidays.
- FedEX orders after 5PM EST will be shipped next business day. Orders placed Friday after 5PM EST will not ship until the following business day (Monday or Tuesday if Monday is a holiday).
- We cannot guarantee delivery times, but provide estimates as provided by our carriers (Fedex and USPS).
- Packages are shipped in discreet packaging.
- We offer free and expedited (at a discount) shipping options for domestic (US) using FedEx or USPS priority and FedEx or USPS for international customers. We also offer APC E-packet to Canada.
- Orchard Corset is not responsible for lost or stolen packages, select signature required delivery at checkout to be sure you receive your package.
- We offer FREE DOMESTIC SHIPPING in the US. Upgrades are available at a discounted rate and will ship either Express Saver or Priority Mail.
- Fedex Overnight options are also available and price is determined at checkout based on weight in real time.
- Split shipments are available to customers at no additional charge. However orders using Coupon Codes for buying 2 or more items are not eligible for free split shipments.
- Refused or unclaimed packages will be subject to a $35 fee which will be deducted from your refund.
- Shipping costs are non-refundable.
- We recommend adding the Signature Required option for all orders shipped to apartment buildings-really cheap insurance!
- We are not responsible for packages that are stolen from your doorstep that were delivered by the carrier.
- Shipping rates are calculated by weight at checkout and assessed in real time.
- Please be advised that many countries charge a duty or tax on products coming in from the US. Check with your local customs agency for details.
- Delivery times vary from country to country. We offer deeply discounted FedEx rates. For USPS options, we provide estimates based on USPS delivery estimates. PLEASE NOTE these time estimates do NOT include time held up in customs.
- There are a handful of countries we are unable to ship to due to a high rate of fraud. Our Customer Service Department has a complete list.
- Customers shipping to China, please visit our designated retailer in China.