FAQ

If you are not completely satisfied with your purchase, you may return it to us within 30 days of receipt for an exchange or refund. Returns over 90 days will not be accepted. Restrictions apply. This policy is subject to change. 

Please fill out the return form included with your order and return it to us along with the item(s) in original condition with all of the product tags and packaging intact. You are responsible for the shipping cost of sending the item(s) back to us. We recommend using a shipping method that is track-able and/or insured for your protection. Upon receipt, we will begin processing your exchange/return immediately. We regret that we are unable to refund for shipping charges regardless of circumstances once the order has been shipped.

EXCHANGES: Exchanges are simple. If your requested item is in stock, we will ship out your exchange within 2 business days. Otherwise, we will call or email to let you know the expected wait time. If there is a discrepancy in price between the exchanged items and the original order amount (including discounts & taxes) of less than $3, we will not issue a refund or require you to pay for the difference. If you wish to expedite the process, please call our warehouse before you return the item and verify that we have your desired item in stock. The shipping charges for the first exchange are on us. You will be responsible for the shipping charges of any additional exchanges.

RETURNS: Returns are simple, too. Refunds are issued in the same manner that you originally paid. Please allow us 2-3 business days to process your refund. We regret that we are unable to issue a refund for shipping charges regardless of circumstance once the order has shipped. Please note that refunds over 30 days are issued as in-store credit, re-stocking fees* may apply. If you are returning a portion of your order that has previously been exchanged, you will be given a refund minus the price of shipping the exchange. This includes the "first free exchange" offer and any subsequent shipping charges that you were not billed for.

SHIPMENT ERRORS & DAMAGED PRODUCTS: In the unlikely event that you received the wrong item or the item(s) you received was damaged in any way, please contact our customer service department within 7 days to let us know about the issue so we can make it right.

*RESTOCKING FEES: Returns over 30 days are issued as in-store credit equal to the purchase price less 25% or $15 (whichever is greater). Returns over 90 days will not be accepted. 

All clearance, discontinued and final closeout merchandise is final sale and non-refundable. One exchange may be permitted with prior authorization provided the desired item is still in stock and all other requirements are met. You will be required to pay for shipping both ways if an exchange is permitted. Please call customer service for authorization. All hosiery items are final sale and non-refundable. Custom dyed items (items with standard dye options) are subject to a 50% exchange/return fee. All special request dye items (items that don't normally come with a color option or have been dyed to your specifications) are final sale and non-refundable. Promotions & Discounts: Please note: If your order qualified for a discount or promotion (including a "Free Shipping" promotion), and you return a portion of your order, you may be responsible for the original shipping charges and/or have the discount deducted from your refund. If, after a return, your paid merchandise total is below the promotional minimum specified, you will be refunded the purchase price of the returned item(s) less any discounts or shipping fees. 

Please return your merchandise to: Orchard Corset Returns Department 140 Benton Street Wenatchee, WA 98801 United States. 

Returns over 30 days are issued as in-store credit equal to the purchase price less 25% or $15 whichever is greater. Returns over 90 days will not be accepted. 

Refunds are issued in the same manner as payment was received. Please allow 2-3 business days to process the refund. Refunds via credit card may take an additional 2-3 business days for your credit card company to process the credit. We regret that we are unable to issue a refund for shipping charges regardless of circumstances once the order has been shipped. 

CLICK HERE TO DOWNLOAD THE RETURN FORM

All merchandise purchased at or via the Orchard Corset Discount Center in New York, NY is subject to the store's policies at the time of purchase. Please contact the Orchard Corset Discount Center for more information. Returns of items purchased in the NY store that are submitted to our Washington State warehouse will not be accepted for exchange or credit. Orchard Corset Discount Center 157 Orchard Street New York, NY 10002 Local: 212-674-0786 or Toll Free: 1-877-267-2427 

We are so confident that you will love the quality and design of our Authentic Corsets, that we back each corset up with our Full 1 Year 100% Satisfaction Guarantee! If you purchase this corset and aren't completely impressed with its quality, send it back to us in the same condition as we sent it to you and we'll refund your entire purchase price*. That's our 100% money back guarantee - no questions asked! *If the corset is returned to us outside of the 30-day No-Hassle Guarantee, you will be issued store credit for the purchase price less any applicable discounts. Purchase price does not include shipping charges. This offer does not apply to discontinued, clearance, fashion, steampunk, special order, or special offer corsets. 

FREE DOMESTIC SHIPPING:

Orchard Corset now offers FREE DOMESTIC SHIPPING on US orders. We have a variety of shipping options available through FedEx and USPS. Shipping rates are calculated based on weight during checkout.

FedEx - Orders after 3PM PST will be shipped next business day.  If you place an order Friday after 3PM PST, it will not be shipped until the following buisness day.

SAME DAY SHIPPING:

We do not ship on weekends or major holidays. We do not guarantee that your items will ship the same day. however, we strive to ship same day on all orders placed before 3:00 pm Pacific Time.  Some items on our site ship from our New York store, and those typically have 1-2 business days delay and are clearly identified in the product description.

SHIPPING POLICIES:

Most orders will ship from our Washington Warehouse discreetly, in plain packaging. Please note that we cannot guarantee delivery dates. We provide estimates based on information from our carriers. FedEx guarantees delivery date after the item is ship.

Due to circumstances out of our control, we cannot guarantee transit times for international orders. Please be advised that many countries will charge a tax or duty on products coming in from the U.S. Check with your local customs department for information. International orders can only be tracked until they leave the US unless you pay for express or insured shipping methods.

APARTMENT DWELLERS: We recommend Signature Required Delivery for all residents of apartments. Due to security and delivery issues with the USPS and apartment units and complexes that are outside of our control, we have added the option for signature required delivery options to all domestic shipping methods. If you as an apartment dweller elect to ship without Signature Required Delivery, we are unable to re-ship your package in the event your package was not received as addressed.

For additional information on our policies, please see our Customer Care page.

We ship via FedEx, UPS and USPS. When you calculate your shipping rate during checkout, you will select the method and carrier you prefer. 

Our shipping rates are calculated based on weight. During checkout there is an option to calculate and choose our method of shipping and carrier you prefer. See our Shipping page for more details. 

We recommend Signature Required Delivery for all residents of apartments. Due to security and delivery issues with the USPS and apartment units and complexes that are outside of our control, we have added signature required delivery options to all domestic shipping methods. If you as an apartment dweller elect to ship without Signature Required Delivery, we are unable to re-ship your package in the event your package was not received as addressed. 

All international packages will leave our warehouse in the same time frame as domestic orders. Due to the nature of international shipping, we are unable to guarantee transit times for locations outside of the U.S. Once it has left our warehouse, we cannot be held responsible for delays in shipping. We apologize for any inconvenience this may cause.Please be advised that many countries will charge a tax or duty on products coming in from the U.S. Check with your local customs department for information. Shipments will be discreetly packaged and will be accompanied by the appropriate customs forms. 

At Orchard Corset, we accept VISA, MASTERCARD, or AMERICAN EXPRESS, Paypal and Google Checkout. 

We recommend that our international customers use PayPal because their payment processing system is able to verify international addresses more easily. However, all payment methods are acceptable. If you receive an error code while using your credit card, try entering the city name in the state field as well as the city field. Please contact our customer service for additional assistance. 

Promotional discount codes MUST be entered during checkout. Most codes cannot be combined with other discount codes and may have restrictions on sale and discount items. If you are having trouble using a code you believe to be valid, please contact our customer service for assistance prior to completing your order. 

Gift Certificates are codes used during checkout. The code MUST be entered during checkout. and can be combined with other discount codes, as it is considered payment. The same applies to in store credits, which are done by generating a Gift Certificate code for you to enter at checkout. If you are having trouble using a code you believe to be valid, please contact our customer service for assistance prior to completing your order. 

We have taken every measure available to ensure that your information and your own computer are 100% safe on our site. We have an SSL Certificate (secure socket layer). We use industry standard encryption technologies when receiving customer data. You will see the "lock" symbol when you begin the checkout process and it will remain visible until your order has been completed.In addition, we never store your credit card/billing information in our system. 

If you have an account simply sign in and click "View Order Status". If you don't have an account and would like to check your order status please contact customer care.

Usually this is due a mismatch in the billing information with your bank. Make sure that the billing address you have entered matches what is on your credit card statement. If that doesn't work, and you have verified with your bank that everything is OK with your card, then contact customer service for assistance. 

The system in which we process payments sometimes has a bit of a hang up with international orders. The error code they are giving us indicates a billing address mismatch. This is usually resolved by entering the city name in the state field as well as the city field. You can also choose to check out with PayPal which has a much easier time processing international cards. If the problem persists please contact customer service for assistance. 

When your order ships, our system automatically generates an email to you with your tracking number. This is not the case with exchanges we ship out, but we strive to manually send an email to you with your new tracking number. If you have not received an email, please check your spam and be sure to add @orchardcorset.com to your safe sender list. If you still can't locate your email, then contact customer service for assistance. 

Due to the fact that we have multiple suppliers/warehouses, we are unable to guarantee that your entire order will come in one package. We will send you an email with a tracking number for each shipment that is necessary to fulfill your entire order. You will NOT be charged any additional shipping. If you have any questions, or have a specific request, please contact customer service for assistance.;

At Orchard Corset we respect our customers and understand that you may have concerns about privacy, so we have instituted privacy policies intended to ensure that your personal information is handled safely and responsibly. Not only do we use all industry standard safety precautions, we also never store your credit card/ billing information in our system. Because of this, you will have to enter your credit card information each time you make a purchase on our website. We also respect your privacy and would never sell, rent, lease or give away ANY personal or private information to third parties.We have taken every measure available to ensure that your information and your own computer are 100% safe on our site. We have an SSL Certificate (secure socket layer). We use industry standard encryption technologies when receiving customer data. You will see the "lock" symbol when you begin the checkout process and it will remain visible until your order has been completed.  

Periodically, we will send a newsletter or special promotional mailing where we provide articles, information, and opinions. The articles and websites contained within are not affiliated with Orchard Corset or our parent company, JLK & Associates, in any way. The articles are not intended for commercial use, but are provided in order to share potentially relevant information about the health and well-being of our customers. This newsletter contains links to other Websites. We are not responsible for the content, accuracy or opinions expressed in such Websites, and such Websites are not investigated, monitored or checked for accuracy or completeness by Orchard Corset. If you click on one of the links contained within our newsletters / mailings, you will be re-direceted to a third party site. If you decide to leave our Site and access these third-party sites, you do so at your own risk. 

We accept VISA, MASTERCARD, or AMERCIAN EXPRESS at our triple SSL secure website. Or, if you prefer, you can call us toll free at 1-866-456-7411 or 509-888-5554. International Orders: we suggest you use PayPal for international orders because their payment processing system is able to verify international addresses more easily. This will help to avoid any delays in shipping. 

If you decide to use Google Checkout to complete your order, you will be redirected to a Google-hosted site where you enter your own login information and any other required information to process your payment. Please continue through all of the payment screens until you receive an order confirmation screen. Failure to complete all the steps in this process could affect your order status, and in some cases, we may not get your order at all. 

If you choose to complete your order using PayPal, you will be redirected to a PayPal-hosted site. At the PayPal site, please CONTINUE through ALL of the screens until you are returned to this store to complete the order. Failure to do so could result in your payment being processed but no invoice or record of the order. 

CONTACT US

If you have any questions before, during or after the checkout process, please use the information below to contact us. Please include your name, a valid email address and phone number, and any information that will help us answer your question when sending correspondence (i.e. send your measurements along if you are wanting help with sizing; send the style number if you have questions about a specific product, etc.).

Contact Us for more information:

Postal Mail: 140 Benton St., Wenatchee, WA 98801 E-mail: info@orchardcorset.com Phone: 1.866.456.7411 (Toll Free in U.S. or Canada), 509.888.5554 Fax: 1.509.888.5553