Washington State Safe Start Press Release Response

In response to COVID-19 Washington State is currently in a phased process of reopening businesses called Safe Start.

What Does that Mean for OC?

• Phased reentry into the workplace varies by county. Currently all of our team members, with the exception of shipping & receiving, are still working from home.
• Shipping & receiving are operating with appropriate PPE,  social distancing and sanitizing protocols in place.  
• International Shipping Service Alert - find out here if we can ship to your country
• All orders are being fulfilled in the order that they are received and are shipping out as quickly as possible.  We are currently shipping all in-stock orders within 1 business day.  We look forward to resuming same-day shipping as soon as possible and are so grateful for your understanding.
• We will be extending our deadline for exchanges and refunds to 90 days from 30 days during this time.

Are you Open?

• Yes! In fact, we have been working hard these past months and have a new and updated Corset Library for you to explore, a corset sizing calculator to assist with sizing and an exciting line-up of Limited Editions coming out that we hope that you will love.
• Our customer service team is working remotely and will remain available Monday - Friday through live chat and 7 days a week by e-mail. Although we can’t answer our phones in the office - you may leave a voicemail and our customer service team will return your call right away. 

What About My Return/Exchange?

• Our team is working hard on processing all return/exchanges packages in the order that they are recieved. 
• We have extending our time to process returns and exchanges to 14 business days from the typical 3 business days due to logistics of receiving the packages, distributing them and getting them refunded.
• Exchanges will ship in the order that they are received.

How Can I Help?