"Stay Home - Stay Healthy" Press Release Response

In response to COVID-19 Washington State has been under "Stay Home - Stay Healthy" orders.  This order began March 23rd and expired on May 31th, 2020. The state is currently in a phased process of "Safe Start".

What Does that Mean for OC?

• Phased reentry into the workplace varies by county. Currently all of our team members, with the exception of shipping, are still working from home.
• Shipping is operating with appropriate PPE,  social distancing and sanitizing protocols in place.  
• International Shipping Service Alert - find out here if we can ship to your country
• All orders are being fulfilled in the order that they are received and are shipping out as quickly as possible.  We are currently shipping all in-stock orders within 1 business day.  We look forward to resuming same-day shipping as soon as possible and are so grateful for your understanding.
• We will be extending our deadline for exchanges and refunds to 90 days from 30 days during this time when shipping is temporarily suspended.

Are you Open?

• Yes! Our website and online shopping remain open.
• In fact, we have a new Limited Edition release for June coming soon!
• Our customer service team is working remotely and will remain available Monday - Friday through live chat and 7 days a week by e-mail. Although we can’t answer our phones in the office - you may leave a voicemail and our customer service team will return your call right away. 

What About My Return/Exchange?

• Our team is working hard on processing all return/exchanges packages that are currently in the warehouse. If you have a package en route to us now, please know that our local carriers will make sure those packages are held safely. 
• We will be extending our time to process returns and exchanges to 14 business days from the typical 3 business days due to logistics of receiving the packages, distributing them and getting them refunded.
• Exchanges will ship in the order that they are received.

How Can I Help?