COVID-19 Message to our Friends, Customers and Communities
To Our Dear Friends and Customers
We hope you are all safe and well. We wish we could wrap you all in a great big corset hug.
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We want to reach out and let our communities know that we are doing our part to curb this pandemic by adhering to and implementing social distancing and sanitizing guidelines in our warehouse, and our CS and Executive teams have been working remotely for many weeks now. We are hopeful that with all of us doing our part, businesses will be able to safely resume normal operations soon.
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All orders are being fulfilled in the order that they are received and will be shipped out as quickly as possible. Due to present restrictions, we currently ship all in-stock orders within 2 business days. We look forward to resuming same-day shipping as soon as possible and are so grateful for your understanding.
International Shipping Service Alert - find out here if we can ship to your country
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Working from home, our friendly team of sizing experts are available to help you 7 days a week. For our customers within the USA you may call and leave a voicemail and our customer service team will return your call right away. Our International customers will need to reach out by chat or e-mail. We are not able to return telephone calls to International customers at this time.
In our continued efforts to serve you best, we have also extended our deadline for exchanges and refunds to 90 days from 30 days. Due to logistics please allow our team 14 business days to process your return. It is our hope that this will lighten the load on our shipping partners as well ease any stress that you may have felt about trying to get an exchange back to us.
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You may notice that some of our product shots have a different feel. To stay aligned with the stay home stay healthy orders our models and team members have been taking photos at home or nearby open areas. We hope you like this fresh approach as much as we do!
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Just like a corset, we are here to support you! We have been missing you and our teammates terribly. We want to invite you to join us in our friendly Facebook group to meet over 5,900 of the nicest corset folks from all over the world. We may not be together physically, but we can still stay connected. If you are interested in learning more about corsets and corseting we have recently added a fantastic new Corset Library for you to explore!
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"Do Right" is the heart of everything we do at Orchard Corset and through these unprecedented times, we are keeping the lives of those in our communities our first priority.
How can you help?
Spread Joy
Stay Home
Be Kind
Tell a friend about Orchard Corset
All of our love,
The Orchard Corset Family
Jeff, Leanna, Ron, Rachel, Wendy, Brittney, Caylyn, Teighlor, Amanda, Krista, Dayna & Ashlyn
Please hop on chat, email us at info@orchardcorset.com or leave us a message at 509-888-5555 if we can help you in any way.