| JLK Policies & Information Return Policy | Shipping Policy | Privacy Policy | F.A.Q. | Payment Policy | Stock Availability
RETURN POLICY:
Exchanges | Returns | Errors or Damaged Products100% Satisfaction Guarantee & No-Hassle Returns
At JLK & Associates, our primary concern is your happiness and satisfaction. That’s why we offer our 100% satisfaction guarantee & No-Hassle return policy to all of our customers, no matter how much your order total was or how often you shop with us. If you have any questions about this policy or need specific order information, please contact us at 1.866.456.7411.
Things to remember when returning/exchanging an item:
• By law, intimate garments that contain a crotch cannot be returned once they have been worn or tried on without a protective barrier. Please wear your own clean underwear when trying on these items. We regret that we are unable to accept returns or exchanges that have been tried on without an additional undergarment or that have been worn for any period of time.
• Please do not wear lotions, perfumes, powders, or deodorants when trying on your items. Also, please ensure that all items have been treated with care & respect (i.e. do not let your pets walk or lay on them, do not leave them on the floor, do not smoke around the item or while trying it on) .
• Items that have been washed are non-returnable.
• Please ensure that all portions of the packaging are included in your returned item. This includes all tags, bags, boxes, envelopes, and any other packaging that came with your order.
• Please return the item(s) in a sturdy package to ensure that the items are protected and retain their shape and quality. We recommend shipping via Certified or Insured mail for your protection.
• We reserve the right to refuse any item that does not meet the above specifications & health regulations.
Here's a few examples of garments that are non-refundable: • Items with any amount of pet hair or pet dander on them.
• Garments with stains, powder, deodorant, scuffs, dirt, grease or other marks on them.
• Items with boning that have been bent, shaped or removed (be sure to ship items that contain boning in the same condition as they were received - do not bend or fold the items.)
• Items that have been washed or worn for any period of time.
• Garments that smell of smoke, perfume, body odor or other scents.
Please include the following in your return shipment:
• The first and last name of the person who ordered the item.
• A valid email address and phone number.
• The order number and/or the original invoice.
• The item (in new condition) with all packaging and tags intact.
• A note of explanation for all exchanges, returns, errors or damaged products.
• A detailed explanation of the desired item to be exchanged (if applicable) – Name of the item, style number (if available), size, color, and any other information needed to fulfill your order. We reserve the right to refuse returns or exchanges that do not meet any of the above criteria. Please follow these guidelines to ensure a smooth return/exchange process. If you need to EXCHANGE your item for a different color, size or style…
Exchanges are simple. Please ship the items you wish to exchange (along with your original invoice) back to the return address listed below within 30 days after you receive your order. You will need to pay for the return shipment (we suggest Certified or Insured mail for protection). Once we receive the package at our warehouse, we will immediately process your exchange and send the specified exchange item(s) provided it is in stock. If you wish to expedite this process, call our warehouse before you return the item at 1.866.456.7411 and verify that we have the desired item in stock. If the item is unavailable, we will order it from our suppliers and have it shipped to you as soon as it becomes available. The shipping charges for the first exchange are on us. You will be responsible for the shipping charges of any additional exchanges.
If the exchanged item is more than the item you are returning, you will be required to pay the difference (including tax, if applicable). We will contact you with the exact amount of the difference before any charges occur. Because we do not hold credit card information in our system, we will have to make payment arrangements with you at that time. If the exchanged item is less (including current sales) than the price you paid for the item you are returning, you will receive a refund of the difference (including taxes, if applicable).
If it has been more than 30 days since you received your order, you will be given a credit of the purchase price of the returned item minus a restocking fee of 15% or $10 whichever is greater. This credit can then be applied towards your desired item. Again, we do not save credit card information, so if there is a discrepancy between the two items (including the restocking fee), we will have to make payment arrangments before we can ship your desired item.
*Custom Dyed Items: If you need to exchange a custom dyed item, you will receive a credit for 50% of the price you paid for that item (including dye charges and taxes, if applicable). This credit will be discounted from the purchase price of the requested item (including dye charges, if applicable). We will contact you with the exact amount of the difference before any charges occur. All other return requirements are still applicable for dyed items.
If you need to RETURN an item that didn’t fit, you didn’t like, or you didn’t want…
Returns are simple, too. Follow the instructions above and send the item(s) you wish to return to the address listed below within 30 days after you receive your order. We recommend that you use Certified mail or insure your package for protection. Once we receive your returned items, your refund will begin processing. You will recieve a 100% refund of the purchase price. We regret that we are unable to refund shipping charges (once the order has shipped) regardless of circumstances. Your refund will be issued in the same manner that you paid. Please allow sufficient time to process your refund. If you paid with a credit / debit card, you will receive an electronic refund within 7-10 business days (also applies to Google Checkout and PayPal). Please check your bank statement or Google/ PayPal account for your refund. If you paid with an e-Check or money order, you will receive a refund check by postal mail within 2-3 weeks.
PLEASE NOTE: If your purchase qualified for a "Free Shipping" promotion and you decide to return a portion of your order, you may be held responsible for the original shipping charges. If, after a return, your paid merchandise total is below the promotional minimum specified, you will be refunded the purchase price of the returned item(s) minus the standard domestic shipping fees. All other conditions apply.
If you wish to return an item after the 30 day "100% Satisfaction Guarantee", you will receive a refund of the purchase price minus a restocking fee of 15% or $10, whichever is greater. Shipping charges are not refundable under any circumstance. This refund will be issued in the same manner as mentioned above.
*Custom Dyed Items:If you need to return a custom dyed item for any reason, you will receive a refund of 50% of the price you paid for the item including dye charges and taxes, if applicable. All other return requirements are still applicable for dyed items.
If you received the wrong item or your item(s) was damaged…
In the unlikely event that you received the wrong item or the item(s) you received was damaged in any way, please contact our customer service department and request a pre-paid return shipping label. Once you have received your return shipping label, simply return the item(s) to our warehouse with a note explaining the problem and if you’d prefer to exchange the item or receive a refund. Upon receipt, we will immediately ship out any exchanged items provided they are in stock, or process your return. Please allow sufficient time to process your return. The refund processing estimates above apply to errors/damaged items as well.
Mail Returns To:
JLK & Associates, Inc.
Attn: Return Department
140 Benton Street
Wenatchee, WA 98801
SHIPPING POLICY:
For current shipping rates, policies & information, please refer to our shipping policy page.
International Shipping: We ship to all countries outside of the U.S. & Canada. All orders will ship out within the same time frame as domestic orders. We ship all international packages in the same secure and discreet manner that we send domestic packages. Please click here to view our shipping options & rate table. All international packages will leave our warehouse in the same time frame as domestic orders. Please click here to read about our Stock Availabilty Policy. Due to the nature of international shipping, we are unable to guarantee transit times for locations outside of the U.S. Once it has left our warehouse, we cannot be held responsible for delays in shipping. We appologize for any inconvenience this may cause. Shipments will be discreetly packaged and will be accompanied by the appropriate customs forms.
Generally, International Airmail (uninsured) will take approximately 10 - 14 days and Insured Express Airmail will take approx. 5-7 days. This estimate, however, is not a guarantee and there is no way of knowing how long your particular package will take to arrive. Although rare, extended delays in customs can also occur. We have no control over this and regret that we are unable to tell you how long it will take to clear customs.
FREE SHIPPING DETAILS:
Any promotional offers for "Free Shipping" apply to U.S. Standard Domestic orders only. Expedited, Canada & International shipping is extra. You must abide by all promotional rules for the "Free Shipping" offer to be valid. You must include your promotional code during checkout in order to receive your "Free Shipping" offer. All promotion-specific order minimums must be met in order for the "Free Shipping" offer to be valid. All other conditions apply. Please see your specific promotional details for any additional information and requirements.
Please note that any returns and/or exchanges that bring the purchased items total below the specific promotional minimum amount will invalidate your "Free Shipping" offer and you will be required to pay the standard shipping rate. Please see the shipping rate table for more information.
STOCK AVAILABILITY POLICY:
Due to the fact that we have multiple suppliers/warehouses, we are unable to guarantee the availability of all items*. If an item you have ordered is not currently in stock, you may receive a backorder notice, and the items will ship as they become available (usually within 1-2 additional business days). If you need to know current stock on hand, please call our main warehouse at 866.456.7411 (within the U.S. & Canada, toll free) or at 1.509.888.5554 Monday – Friday, between 8am - 4pm Pacific.
*Vedette: We have most sizes, styles and colors in stock; however some items may not be immediately available. Out of stock Vedette items will ship upon receipt from our supplier (we receive shipments twice a week). This may take an additional 1-2 business days.
*Bali, Barely There, Champion, Hanes, Playtex, Wonderbra: Many of these items will ship directly from our supplier to the customer, however our supplier does not ship to all locations**. In this event, the shipment will first come to our warehouse and upon receipt, we will immediately ship it to the customer. This process can take up to an additional 3-5 business days. **This supplier does not ship outside of the U.S., or to the following States: CA, LA, TN, MA, MD, NE, CT, NV, AK, FL, RI, HI, DC, WI.
*Elila, Cortland: We carry most styles, sizes and colors and in stock items will ship within 2-3 business days from our New York, NY warehouse. Backordered items may take an additional 2-3 business days to ship.
PRIVACY POLICY:
At JLK & Associates Inc., we respect our customers and understand that you may have concerns about privacy, so we have instituted privacy policies intended to ensure that your personal information is handled safely and responsibly. Not only do we use all industry standard safety precautions, we also never store your credit card/ billing information in our system. Because of this, you will have to enter your credit card information each time you make a purchase on our website. We also respect your privacy and would never sell, rent, lease or give away ANY personal or private information to third parties.We have taken every measure available to ensure that your information and your own computer are 100% safe on our site. We have an SSL Certificate (secure socket layer). We use industry standard encryption technologies when receiving customer data. You will see the "lock" symbol when you begin the checkout process and it will remain visible until your order has been completed.
Mailing List: Periodically, we will send a newsletter or special promotional mailing where we provide articles, information, and opinions. The articles and websites contained within are not affiliated with Orchard Corset or our parent company, JLK & Associates, in any way. The articles are not intended for commercial use, but are provided in order to share potentially relevant information about the health and well-being of our customers. This newsletter contains links to other Websites. We are not responsible for the content, accuracy or opinions expressed in such Websites, and such Websites are not investigated, monitored or checked for accuracy or completeness by Orchard Corset. If you click on one of the links contained within our newsletters / mailings, you will be re-direceted to a third party site. If you decide to leave our Site and access these third-party sites, you do so at your own risk.
PAYMENT POLICY:
CREDIT CARDS
We accept VISA, MASTERCARD, or AMERCIAN EXPRESS at our triple SSL secure website. Or, if you prefer, you can call us toll free at 1-866-456-7411 or 509-888-5554. International Orders, we suggest you use PayPal or Google Checkout for international orders because their payment processing system is able to verify international addresses more easily. This will help to avoid any delays in shipping. GOOGLE CHECKOUT
If you decide to use Google Checkout to complete your order, you will be redirected to a Google-hosted site where you enter your own login information and any other required information to process your payment. Please continue through all of the payment screens until you receive an order confirmation screen. Failure to complete all the steps in this process could affect your order status, and in some cases, we may not get your order at all. PAYPAL
If you choose to complete your order using PayPal, you will be redirected to a PayPal-hosted site. At the PayPal site, please CONTINUE through ALL of the screens until you are returned to this store to complete the order. Failure to do so could result in your payment being processed, but no invoice or record of the order. CASH OR MONEY ORDER
We ship within 2 business days. Payment must be received within 10 days of purchase or your order will be canceled. Please allow transit time. PERSONAL CHECK
We ship when the check clears. We will wait until the check clears before processing all special orders. This takes around 3 weeks. Payment must be received within 10 days of purchase or your order will be canceled. Please allow transit time. Send funds payable to*:
JLK & Associates
140 Benton St
Wenatchee, WA 98801 *Your payment must also include a valid email address and phone number, and your order number. Without this information, we regret that we will not be able to process your payment and complete your order.
CONTACT US: If you have any questions before, during or after the checkout process, please use the information below to contact us. Please include your name, a valid email address and phone number, and any information that will help us answer your question when sending correspondence (i.e. send your measurements along if you are wanting help with sizing; send the style number if you have questions about a specific product, etc.). Contact Us for more information:
Postal Mail: 140 Benton St., Wenatchee, WA 98801
E-mail: service@jlk-associates.com
Phone: 1.866.456.7411 (Toll Free in U.S. or Canada), 509.888.5554
Fax: 1.509.888.5553 | |
